Privacy Police
1 - General Statement
This Privacy Policy (the “Policy”) is that of MUTTABLESPRING LDA, a limited liability company with head office at Rua da Cruz de Pedra, 21/96 / Loja 30, 4700-427 Braga, Portugal, registered in the Commercial Registry Office of Porto, holder of the VAT Number 515 726 028. The Policy describes how MUTTABLESPRING LDA (MARMAX) (jointly “We”, “Us” or “Our”) processes, as data controller, personal data of its customers and prospects (“You”, “Your” or “Yours”).
Your privacy and its protection is important to us. We collect your personal data via the website www.marmaxshop.com (hereinafter the “Website”) or other media (social networks, cookies…) to provide you with the best possible customer experience. We recommend that you read this Policy carefully to understand Your rights regarding the processing of your personal data.
2 - What data is collected?
You may directly provide us with data about yourself when:
- You create an online account,
- You fill out a form,
- You sign up for our newsletter,
- You use Our digital platforms,
- You purchase and pay for a product.
During these actions, we collect different types of personal data:
- Your identity or contact information (first name, last name, address, email address, phone number, image or date of birth),
- Your payment information (credit or debit card number, billing information, PayPal account information or payment method),
- Your purchases and returns (including purchase history and order details),
- Your preferences (for exemple, regarding Our collections or other luxury brands),
- Other information you provide by contacting Us or leaving a comment on Our Website or other parties such as Our social networks.
We may also collect data indirectly when You use Our digital platforms. Some of this information may be collected:
- On your browser, such as the IP address, but also the operating system or model of the device used,
- On your browsing behavior, such as information about which pages of the Website you visit through cookies or browser trackers,
- From third parties when it comes to information about MARMAX products or services posted on social networks.
You are under no obligation to provide this information, however, the refusal to submit certain data to us when such data would be necessary for the performance of a contract or service, constitutes a legitimate reason for not providing you with the requested product or service.
3 - Why do we collect your data?
We process your personal data based in most cases on one or more of the following legal grounds:
- You have given Your prior consent,
- The processing is necessary when performing a contract between You and Us (a purchase for example),
- We have a legitimate business interest in processing the data, and Your interests, fundamental rights or freedoms do not override Our interest.
Depending on the context, Your personal data may be processed for the purposes described below:
- Provide you with the products, services and information offered on the Website and those requested by you,
- Administer your account (verify your identity),
- Verify and execute financial transactions related to your payments in the performance of a contract,
- Manage the stock of products offered for sale on the Website,
- Respond to your possible complaints, questions or suggestions,
- For security purposes, to protect You, Our company and Our property against the risks of fraud or any illegal activity,
- To combat counterfeiting or sales made in violation of our terms and conditions of sale,
- For analysis and statistical purposes regarding Our products, the effectiveness of Our Website and the effectiveness of Our campaigns,
- For marketing purposes to provide You with updates on Our products, news or other communications that may be of interest to You via email, phone or social media. To personalize Your experience based on your interests and shopping habits and to improve Our service,
- To keep a history of purchases and Your interactions with the Website to improve and personalize Our Website but also to meet legal requirements or for audit purposes.
4 - Retention of your personal data
We retain your personal data for the period necessary to the purposes for which it was collected or for the retention period required by applicable laws. The retention of your data is determined according to the following criteria:
- If you have not made a purchase but are interested in MARMAX news, your data is kept for 3 (three) years starting from your last action. After that, it is archived or deleted according to legal criteria,
- If you have purchased one of our products or services, your data is kept for the duration of our commercial relationship and up to 10 (ten) years after the end of it. After that, it is deleted or archived to the extent permitted by law,
- Regarding Our cookies, they are kept for up to 13 (thirteen) months on your device from the moment they were installed.
5 - With whom is your data shared?
We may share your personal data only in the following cases:
- Your data is accessible to Our employees who need to have access to Your data and who are authorized to process it for the purposes set out above,
- Your data may be disclosed to Our service providers such as the technical service providers in charge of the development or IT support, the hosting of the Website or the realization of studies or marketing campaigns,
- Your data may be disclosed to certain business partners such as our delivery partner who undertakes to respect its confidentiality,
- We may also disclose your personal data to comply with applicable law where we are required to do so by a court order or lawful authority,
- With a third party in the context of a corporate acquisition or reorganization which includes the transfer of all or part of the assets of MUTTABLESPRING LDA. Your personal data may be included in the transferred assets.
6 - Cookies and other technologies
The Website may collect certain information using cookies or other tracers saved by your computer. A cookie is a text file that contains information (about your use of the Website, for example) that your device (computer, tablet or mobile) downloads when you visit a website. We use cookies for the proper functioning of the website, but also for analytical purposes in order to provide a better online experience.
By continuing to use the Website, you agree to our cookie settings and our Policy regarding their use. You can always manage your cookie settings as explained below.
What cookies do we use?
- Functional cookies: they allow us to record your preferences, your identifiers, or the contents of your shopping cart. They are necessary for the functioning of the Website and facilitate navigation.
- Analytical cookies: they collect information about how you use our Website. This allows us to improve the experience we offer you online, but also to offer personalized communications and content. The information collected is anonymous.
- Performance cookies: they measure the activity of the Website such as the volume of visits and which pages are visited. The information collected is also anonymous.
- Profiling cookies: these include advertising and targeting cookies and are used for marketing purposes. They analyze your online interactions with Us to provide personalized and/or improved advertising content by offering services that may be of interest to you. This information is used exclusively by Us.
How to manage cookie settings?
Depending on the browser you use, you can manage your preferences in different ways:
Internet Explorer:
- select the “Tools” menu then “Internet Options”. Then click on “Confidentiality” and choose your settings.
Google Chrome:
- select the “Menu” button then “Settings”. Then click on “Advanced Settings”. From the “Confidentiality” tab click on “Content settings”, finally click on “Cookies” and choose your preferences.
Mozilla Firefox:
- select in the menu “Tools”, then “Options”. Click the “Privacy” button, choose the “History” section then “Retention rules” where you select the “Personalized settings for history”. Finally locate the “Cookies” button and define your parameters.
Opera:
- select the “File” menu then “Preferences”, choose the “Privacy” tab and choose your preferences.
Safari:
- in the menu select “Preferences”, then “Confidentiality”. In the “Cookies” section, select your preferences.
7 - Protection of your personal data
The personal data that you have given us directly or indirectly are strictly confidential. We attach great importance to the protection of this data. We implement appropriate security measures to ensure that all data is protected against accidental or unlawful violation, disclosure, loss or destruction. Also, the access to your data is limited: unauthorized third parties cannot access it and authorized persons are subject to a duty of confidentiality towards Us.
However, the transmission of information online involves risks inherent in the use of the Internet and we cannot guarantee 100% security of your data sent or stored. You cannot hold Us responsible for the data breach if it is not due to negligence on Our part. Nevertheless, we advise you to take personal measures with regard to your device (updating for example) or the security of your data transmissions (choice of Internet provider, anti-spam, etc.) to ensure a better protection outside the boundaries of our organization.8 - To be of legal age
The use of our Website and its content is not intended for children. We do not accept personal data from anyone under the age of 16 (sixteen). Also, all purchases from persons under the age of 18 (eighteen) are refused.
By making transactions on the website, you declare that you have reached the age of majority.
9 - Your rights
Regarding the processing of your personal data, you have the following rights:
- Your right to access, rectify or forget: you can ask us for access to your personal data and also to request a copy of it, you can ask for a rectification of any data about you being incomplete, inaccurate or obsolete. Depending on the context, you may request the deletion of your personal information,
- Your right to data portability: you have the right to receive the entirety of the personal data you have provided to us in a structured, commonly used and machine-readable format and/or to transmit such data to a data controller, under certain conditions,
- Your right to restrict processing: you may restrict the use of your data in the event of (i) inaccuracy, (ii) unlawful processing, but you do not wish to delete your data, (iii) retention of your data for the contest, exercise or defense of your legal rights, (iv) objection to processing to allow Us time to consider your objection request,
- Your right to object to processing: (i) for marketing purposes: you have the right to object to the processing of your data for direct marketing purposes, (ii) for our legitimate interest: you can object to the processing of your data if it is processed on the basis of our legitimate interests and not other legal bases,
- Your right to withdraw your consent: you can exercise this right at any time (for example, if you have subscribed to marketing communications). However, this does not prevent us from legitimately using your data for operations carried out before your withdrawal of consent.
You also have the right to file a complaint with the competent local authority in the event of an alleged violation of data protection rules.
To exercise these rights, you can contact our data protection representative: info@marmax-shop.com.
Please note that if you wish to exercise your rights set out above, you will be asked for identification to protect you against potential fraudulent actions.
10 - Changes to the Policy
This Privacy Policy may change to comply with applicable laws. When updates are made and posted on the Website, the effective date at the top of this page will be updated. We will also be sure to notify you of any significant changes. have reached the age of majority.
11 - Contact us
For any questions about your account, additional information about your rights, exercising a right or making a claim, you can contact: info@marmax-shop.com.