FAQ Page

Absolutely! To ship your product as quickly as possible and limit the carbon footprint of deliveries, we have chosen DHL, an environmentally friendly carrier that tends to reduce environmental impact.

Our products are delivered all over the world: in the member countries of the European Economic Community and those outside the Community, in Africa, Asia, Australia, North and South America.

Our average delivery time is 2 to 6 working days after receipt and payment of the order.

On the day of shipment, an email will be sent to you with a tracking number. You will then be able to log into your MARMAX account to follow the progress of our DHL carrier.

Payment for orders must be made by credit card or through a PayPal account. The following credit cards are accepted: Visa, MasterCard and American Express. Payments by credit card are secured via the 3D Secure system.

All MARMAX articles will be delivered in a cardboard package, designed to protect the forests. Inside the package, you will find each of your pieces, placed in elegant organic cotton pouches. These will serve as protective covers to protect your accessories in all circumstances and thus avoid any scratches.

Please note that no changes can be made after the invoice has been issued.

If you detect a defect concerning the external characteristics, you must indicate it in writing and inform us within 14 days. Then, a return form will be issued to you. Returns are handled free of charge by MARMAX worldwide.

Shipping is free on all orders and worldwide.

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